Join the team driving powerful change through technology.

There’s a reason people who come tend to stay.

Life in the MicrotechDPS family

When you become one of the team, you become family.  

Family means you’re supported, included, and treated with the same level of care we give our clients. 

The winning team

We believe the best client experience comes from a team inspired and motivated by the ability to drive change through technology.  

It comes from a team that binds together in a challenge and shares the load and is fixed on the solution without being overcome by the problem.

A cool workplace climate

We’ve worked hard to cultivate a workplace that feels like a second home.  

We recognise and reward hard work and play to your strengths while we work together on your limitations.  

We give you the tools, knowledge, and opportunities to upskill so you can steer your own career progression in the direction you want.   

We give you the high fives for the wins, and the leg ups for the obstacles.

What we’re looking for

Real people that always act with integrity and honesty.

Passionate people inspired by and proud of our role in driving change through technology.

Leaders who set the bar high in the quality of work they deliver to clients.

Resourceful people creating inventive solutions to complex challenges.

Empowered people steering the course of their own careers and service delivery style.

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Is this you?
Explore our available jobs

Available Jobs

Service Engineer Level 3

Full time 38 hours per week

Location

Riverina

Close Date

Ongoing

Please attach a cover letter and a copy of your resume.

More Information

Organisation Summary

We are technology architects creating ‘business harmony”.

In today’s digital economy we provide the blueprint for efficient and cost-effective business strategies that cover On-Premises & Cloud IT Solutions, Document Storage, Print Services and Managed IT Support.

Our holistic approach makes MicrotechDPS unique as your technology business partner by managing the life cycle of your IT & Print Investments, from planning to procurement through to installation, training and ongoing support. We build long-term relationships with our clients by learning and understanding what they do, and then matching solutions to the activity that drives your business.

MicrotechDPS is your local technology partner with global connections. We help you focus on your business while we manage the essential technology that makes your business work for YOU.

Our Vision

To lead our clients and people through innovative technology transformation so that together everyone succeeds.

Our Values

  • Be Real– Act with honesty and integrity in everything you do.
  • Be Passionate– Be proud and enthusiastic about the role we play in using technology to transform our customers organisations.
  • Be Resourceful– Solutions to problems are often not found in peripheral sight. Be inventive with how we approach challenges and leverage the collective minds and resources we have at our fingertips and beyond.
  • Be empowered– Be a master of your own destiny and drive change to continually enhance customer experiences and your team’s work life.
  • Be a leader– We lead by example. In the quality of work and the results we achieve for our customers.

Purpose of the position

We seek a friendly, professional, and self-motivated individual to provide third-level remote and on-site technical services to key customers and to provide mentorship to our service team. A passion for providing excellent customer service is essential to the role, as is the ability to work autonomously.

A major focus of the position will be the proactive development and improvement of technical standards at all customer sites and to work closely with our Service Delivery Manager to ensure our customers recognise this value. The ability to demonstrate effective customer relationship management is essential, as is the need to always manage customer expectations.

Responsibilities and duties

  • Lead the design and delivery of client solutions
  • Act as an escalation point in diagnosing and resolving complex issues
  • Mentor and support other engineers
  • Contribute to pre-sales solution design work
  • Conduct research and advise on current and emerging technologies
  • Setup, manage and monitor cloud/on-premises solutions
  • Provide remote and onsite support for our clients across a variety of industries
  • Work as part of a team to deliver the best possible outcomes
  • End-to-end delivery of server/network implementation and migration projects
  • Onsite installation of end user devices, network, and server hardware
  • Report directly to the Service Delivery Manager
  • Maintain and update internal documentation

Qualifications

  • Graduate degree in Information Technology

Work experience and skills

Essential Experience
  • Previous experience in an MSP role
  • Strong Windows Server experience
  • Strong Active Directory, DNS, DHCP and group policy experience
  • Strong Office 365 and Azure experience
  • Strong Exchange and Exchange Online experience
  • Experience with backup and anti-virus systems
  • Experience with various network technologies (switching, routing, VLAN, WLAN, WAN, VPN)
  • Proven experience in project delivery
  • Experience with ticketing and RMM systems
  • Microsoft certification in MS100 and MS101
  • Other certification as deemed necessary by the role
  • Testing and evaluating new technology
  • Fortinet
  • VMWare
  • ITIL V4 Certification
Desirable Qualifications
  • Certifications in relevant technology
    • Active Directory
    • Window Server operating systems
    • Watchguard
    • Datto (RMM, DR, Networking, Autotask)
    • Firewalls & Networking
    • Servers & Storage

Personal qualities and behavioural traits

Essential Qualities or Behaviours
  • You’re able to build strong relationships with customers, partners and vendors to enable the best end-user experience
  • Ability to communicate effectively and efficiently, with the ability to provide advice to nontechnically minded customers
  • Work collaboratively; open, honest, and friendly individual
  • Responding in a timely manner to service issues and requests
  • Proactive problem solver with attention to detail
  • You have excellent verbal and written communication
  • You can manage your time and prioritise your workload effectively
  • You’re able to perform in high-pressure situations and keep customers informed and calm in an outage or incident
  • You love to investigate solutions and enjoy looking for ways to work smarter and innovate through technology
Benefits and Culture
  • Join our dynamic team who simply love helping our clients and each other
  • Brilliant range over 30 clients
  • Ongoing Training and Certification as required for professional development and career growth.

Working at MicrotechDPS

What is the workplace culture of MicrotechDPS like? What kind of environment do you foster for your people?  
We provide a supportive and inclusive environment for all staff. All of our team contribute to the support of our clients and as such we look to harvest customer centricity in everything we do, along with establishing a family-centric environment for staff. 
What are the attributes in the talent you’d like to attract?
Most important to us is identifying a great cultural fit for both parties. Our values below personify the type of attributes we expect to see from our team.
What does being part of the team mean to you?  
Being part of the team is all about supporting our clients and our colleagues and being “in the trenches” together when we are needed.   
What kind of career prospects are there for your people? Do you facilitate upskilling and training? Education opportunities etc.?  

All staff are encouraged to follow a path of upskilling and we regularly support training with time and cost both short specific courses or longer, recognised courses. 

Behind the scenes at MicrotechDPS